Name: morphsites
Address: The Undercroft, Eaglewood Park, Ilminster, Somerset, TA19 9DQ, United Kingdom
Telephone: 01460 984284

You’ve launched your website. Now what?

A well-built website is a powerful asset. But like any business tool, it needs regular care to stay in top condition. That's where our website support and maintenance services come in.

We don’t just build websites, we help you run them. Whether you need regular content updates, security patches, performance monitoring, or a reliable partner to call when things go wrong, we’ve got your back.

Why Website Maintenance Matters

Your website might look fine on the surface. But without regular care, even a well-built site will start to slow down, slip in the rankings, and become more vulnerable to security threats. It’s not a question of if, but when.

What ongoing maintenance gives you:

Security that holds up. Regular updates and monitoring protect your site from malware, vulnerabilities, and unwanted surprises.
Faster performance. Keep things quick, clean, and optimised for the people using your site and for Google.
Better rankings. Google rewards healthy websites. Staying on top of errors and site health helps protect your SEO investment.
Peace of mind. No last-minute scrambles. Just a site that works like it should, backed by a team who’s got your back.

What Happens Without Maintenance

When a website goes unloved, things break. And not always where you’re looking. Neglect builds up quietly until it costs you time, leads, or reputation.

Here’s what we've seen happen:

Outdated plugins become a security risk. Hackers target known vulnerabilities quickly.
Pages slow down and rankings fall. Site performance affects everything from user experience to your visibility on Google.
Bugs go unnoticed. Until your contact form stops working and no one realises for weeks.
Emergency fixes cost more. Without a maintenance plan in place, urgent support is slower and more expensive.
No recent backups. A crash or deletion could set you back months.

Prevention is smarter - and usually more affordable - than cure.

Who Needs Website Maintenance?

If your website plays a real role in your business — bringing in leads, taking payments, publishing content — then keeping it running smoothly isn’t optional.

Our maintenance plans are built for:

eCommerce stores. Downtime costs sales. We keep your site stable and ready for anything.
Marketing teams. When you’re pushing out campaigns and content, you need a site that keeps up.
Sites built with WordPress, WooCommerce, Laravel, or a custom CMS. These platforms are powerful, but they need care to stay secure and fast.
Any business that can’t afford surprises. If your site matters to your bottom line, it needs regular attention.

What to Expect from Our Website Maintenance Process

We don’t just run updates and hope for the best. Our maintenance process is structured, proactive, and built to keep your site in top condition.

Here’s how we do it:

Onboarding and audit. We review your site’s setup, hosting, plugins, backups, and code health. You’ll get a clear report with our findings and recommendations.
Initial cleanup. We fix urgent issues, patch security gaps, and bring everything up to date.
Ongoing checks. Depending on your plan, we carry out core updates, speed reviews, uptime monitoring, and security scans every month or week.
Clear reporting. You’ll always know what’s been done, what’s coming next, and what (if anything) we need from you.
Priority fixes. If something breaks, we’re on it.
Responsive support. Need to add a feature, fix a bug, or get advice? We’re on hand when you need us.

Website support and maintenance from humans

Speak to a human

We know that sometimes you just want to talk to a real person — especially when something’s urgent or unclear.

That’s why, alongside our online support dashboard, we also provide a dedicated phone line. You won’t be stuck in a faceless ticketing queue or passed around between teams. Instead, you’ll speak to someone who understands your website and can help there and then.

Need support now? Get in touch.

Flexible Website Maintenance Packages

Whatever level of support you need, we’ve got a package to match. Most of our clients choose one of our monthly plans for peace of mind and priority service.

Our monthly Website Maintenance Plans are designed for growing businesses that need regular updates, faster support, and a reliable team on call.

If you're not sure what package is suitable for your business, we're happy to talk through the options. Give us a call on 01460 984284 or drop us a line.

Core

Core Premium hosting and backup, with support when you need it. For a sites that you need to keep secure, up-to-date and have help making occasional changes.

£295 / month

Standard

Premium hosting and backup with proactive monitoring, reporting and support. For a larger or e-commerce site that requires a more proactive approach from us to ensure high performance and peace of mind that contact forms and checkout are being regularly tested.

£495 / month

Enhanced

High demand premium hosting, proactive high frequency monitoring, testing, maintenance and support. Everything in our standard plan, but this is more suitable for a high traffic site, or when you know that more intensive support will be needed.

£995/month

Enterprise SLAs

Want something even beefier?

Do you need guaranteed response times or multi-site support? Our Enterprise plans offer custom SLAs, 24/7 monitoring and response times, giving you full peace of mind.

Talk to us about enterprise support

Development director points at laptop whilst discussing solutions with systems administrator.

How Our Support System Works

Support should be clear, fast, and helpful. We make it easy to get answers and stay in the loop.

Simple dashboard. Submit requests, track progress, and see what’s happening at a glance.
Responsive team. Call or message us directly when you need help. No generic call centres or scripted replies.
Specialist support. You’ll speak to someone who understands your website and knows how to get things sorted quickly.

Our team is based in the UK, but we support clients across North America and beyond. We’re easy to reach and serious about response times wherever you’re working from.

Ongoing website support

We’re dedicated to giving our clients our full support.

Because we care about you and the success of your business, we don’t stop at giving you a functioning website. We’re here to help your success story continue and to make sure we can always offer you the best we can, we’re constantly reviewing how we work and the tools we use. 

And we are always happy to hear from you! Reach out to us over the phone for customised support and we will be ready to help.

Get in touch

FAQs

What’s the difference between website support and maintenance?

Support is reactive help when something breaks or needs updating.

Maintenance is the regular behind-the-scenes work that keeps things from breaking in the first place.

Can you support a site you didn’t build?

Absolutely.

We often take over existing sites and provide reliable, structured support, subject to an initial needs assessment and code review. Contact us to find out if we can help with your site.

What platforms do you support?

We specialise in support for WordPress, Laravel, Statamic, bespoke PHP systems, WooCommerce and Shopify, but we'd be happy to have a discussion around your specific requirements and site.

Get in touch to find out if we can help.

Do I need support if nothing ever goes wrong?

Yes. Most problems are avoidable with regular maintenance. Prevention is better (and often less costly) than cure.

How do you charge for support?

We offer pay-as-you-go hourly rates, monthly retainers, and custom SLAs for larger clients.

Website Support & Maintenance Services

You’ve launched your website. Now what?