Full-time role. Hybrid from our offices in Ilminster, Somerset and from home. Salary negotiable depending on experience
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01460 984284Full-time role. Hybrid from our offices in Ilminster, Somerset and from home. Salary negotiable depending on experience
At morphsites, we help our clients achieve success through innovative technology and ideas, our digital expertise, and a passion for our work. Projects can vary widely, from large e-commerce site design and builds, to ‘brochure-style’ websites, as well as site improvement initiatives for new and existing clients, with everything we do built on honesty, transparency, quality and long-term partnerships with our customers.
An exciting opportunity has arisen for a client support administrator to help us provide a gold standard service for our clients.
As a team player, the successful candidate will build a close working relationship with two part-time support administrators and the wider morphsites team to support each client. Your role will involve understanding a client's website and the services that we provide for them. You will provide first line support and triage support requests from clients. Then, working with internal stakeholders (including account managers, developers, system administrators, digital marketers) you will ensure a timely response to these requests.
You’ll handle requests that come in via phone, email and a client portal. Using Jira Service Management, you will keep support tickets moving towards resolution within our SLAs. You will also be involved in scheduling cover for the support desk and telephone line. With a keen eye for detail, you’ll make sure that support requests are properly understood and actioned.
The following are not essential, but would be an advantage to bring to the role:
Like the sound of this role, but not sure if you fit the bill? Get in touch anyway, we're always keen to hear from people looking to expand their skills!
Like the sound of this role, but not sure if you fit the bill? Get in touch anyway, we're always keen to hear from people looking to expand their skills!
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